Capterra Reviews API

POST

API health

24h health
Normal
24h average time
—
  • Healthy / normal
  • Available
  • Limited
  • Mostly down
Normal

Read Capterra user reviews of a software product, with pros, cons, scores for ease of use, support, features and value, and reviewer role, industry and company size. Pass the product's /p/ URL in company to avoid name mix-ups; incentivized marks reviews collected with a reward.

Price $1.39 per 1,000 requests ($0.001389 per call). Failed calls and empty results are not charged. Synchronous. For slow jobs add "mode": "async" to the body, take the job_id and poll.

AI prompt

Paste this into your AI assistant. It already holds this endpoint's parameters, response fields and an example request, so the assistant can ask what you need and then write the scraper.

Please help me write a data collection script with the EveryInfra Capterra Reviews endpoint (capterra/reviews).

Endpoint contract:
- Request: POST https://api.everyinfra.com/api/v1/social with the header Authorization: Bearer <API key>. Read the key from the EVERYINFRA_API_KEY environment variable and never hard-code it.
- In the request body, set platform to capterra and action to reviews, and put the parameters inside params.
- Required parameters:
  - company: Specifies the Capterra software product name or the full /p/<product_id>/<slug>/ URL. Passing the product URL is recommended to avoid name matching ambiguities.
- Optional parameters:
  - limit: The most rows to return in this call, an integer from 1 to 100. The default applies when you leave it out, and a call can return fewer rows. Larger values return 422 before any charge. (default: 20)
- Returns a list of records. Main fields of each record: id, url, title, text, pros, cons, rating, rating_scale, ease_of_use_rating, customer_service_rating, features_rating, value_rating; 26 fields in total, full list at https://api.everyinfra.com/api/v1/social/catalog?platform=capterra.
- Example request body:
{
  "platform": "capterra",
  "action": "reviews",
  "params": {
    "company": "<软件产品名称或 Capterra 产品 URL>"
  }
}
- Price: $1.39 per 1,000 requests; failed and empty results are not charged.
- For dozens or hundreds of targets, add "mode": "async" to the body: you get a job_id at once and poll GET https://api.everyinfra.com/api/v1/jobs/{job_id} for the result.
- On 422, fix the request using the suggested parameter names and allowed values in the error; on 429 or 503, wait for Retry-After and try again.

Before writing code, ask me which targets I need, how many, which fields, and what output format I want; then confirm the plan and the rough cost with me.

Request parameters

NameInTypeRequiredDefaultDescription
AuthorizationheaderstringYes-Bearer followed by your API key. Create it in the console; never put it in a URL or a code repository.
platformbodystringYescapterraPlatform identifier, fixed value.
actionbodystringYesreviewsCapability identifier, fixed value.
companybody.paramsNot declaredYes-Specifies the Capterra software product name or the full /p/<product_id>/<slug>/ URL. Passing the product URL is recommended to avoid name matching ambiguities. Refers to a software product, not a legal entity or company website.
limitbody.paramsinteger (1–100)No20The most rows to return in this call, an integer from 1 to 100. The default applies when you leave it out, and a call can return fewer rows. Larger values return 422 before any charge.

Code samples

bash
curl -X POST 'https://api.everyinfra.com/api/v1/social' \
  -H "Authorization: Bearer $EVERYINFRA_API_KEY" \
  -H 'Content-Type: application/json' \
  --data-raw '{
  "platform": "capterra",
  "action": "reviews",
  "params": {
    "company": "<软件产品名称或 Capterra 产品 URL>"
  }
}'

[OpenAPI definition (JSON)]Samples read the key from the EVERYINFRA_API_KEY environment variable; copied code never contains your key.

Response example

Field preview

There is no real sample for these example parameters yet: this shows the response shape and fields from the contract, with … as placeholders. It is not the result of a real call.

json
{
  "id": "req_…",
  "platform": "capterra",
  "action": "reviews",
  "results": [
    {
      "id": …,
      "url": …,
      "title": …,
      "text": …,
      "pros": …,
      "cons": …,
      "rating": …,
      "rating_scale": …,
      "ease_of_use_rating": …,
      "customer_service_rating": …,
      "features_rating": …,
      "value_rating": …,
      "recommend_rating": …,
      "author_name": …,
      "author_job_title": …,
      "author_industry": …,
      "company_size": …,
      "usage_duration": …,
      "author_verified": …,
      "incentivized": …,
      "source": …,
      "chosen_reasons": …,
      "switching_reasons": …,
      "vendor_response": …,
      "product_url": …,
      "posted_at": …,
      "platform": …
    }
  ],
  "count": …,
  "billing": {
    "charged": …,
    "charged_usd": …,
    "balance_after_usd": …,
    …
  },
  "quota": { … }
}

Response fields

Business data is in results. The table lists the fields a record can contain; values the platform does not show are never made up.

FieldMeaning
idThe record's unique ID on the platform. Unique only within one platform; IDs can repeat across platforms.
urlLink to the record on the platform.
titleTitle. null when the platform has no titles (for example text-only posts).
textBody text with HTML removed, returned in full and never cut short (on a few platforms the list results themselves carry only an excerpt; the platform's field notes say so).
prosKeeps the platform's own meaning
consKeeps the platform's own meaning
ratingRating. The scale varies by platform: rating_scale on the same row gives the maximum (usually 5; Booking, Douban, iQIYI and NAVER use 10). Convert with rating_scale before comparing across platforms, or the comparison can come out backwards.
rating_scaleMaximum of rating in the same row: 5 for five-star scales, 10 for ten-point scales. Present only when the row has a rating.
ease_of_use_ratingKeeps the platform's own meaning
customer_service_ratingKeeps the platform's own meaning
features_ratingKeeps the platform's own meaning
value_ratingKeeps the platform's own meaning
recommend_ratingKeeps the platform's own meaning
author_nameAuthor's display name.
author_job_titleKeeps the platform's own meaning
author_industryKeeps the platform's own meaning
company_sizeKeeps the platform's own meaning
usage_durationKeeps the platform's own meaning
author_verifiedKeeps the platform's own meaning
incentivizedKeeps the platform's own meaning
sourceKeeps the platform's own meaning
chosen_reasonsKeeps the platform's own meaning
switching_reasonsKeeps the platform's own meaning
vendor_responseKeeps the platform's own meaning
product_urlKeeps the platform's own meaning
posted_atPublish time in ISO 8601, UTC (for example 2026-08-07T12:34:56+00:00). Non-standard strings from the platform are passed through as is, so parse defensively. null means the platform does not disclose it.
platformSource platform identifier, the same as platform in the request (for example xiaohongshu, tiktok).

Errors and billing

401
Missing or invalid key. Authentication runs before parameter checks, so unauthenticated requests never see the parameter schema.
422
Wrong parameter name or value. The error lists the parameters and allowed values this capability accepts and the closest match; it happens before any charge.
402
Insufficient balance. Top up first.
429
The account's per-minute request limit was reached (all of its API keys count together; a key's own lower limit applies first). Wait for Retry-After and try again; a rate package in the console raises the limit.
503
Could not complete right now. Any charge for the call goes back to your balance automatically, and the billing receipt in the response states the actual outcome, including when it is not yet known. Do not resend blindly.
200 empty
The request completed without data and is not charged (billing.reason = empty_result_refunded).

Official references

Used only to check objects and terms. They do not imply authorization or endorsement of EveryInfra by the platform.

  • Capterra: User Reviews, Incentives, and Vendor Responses ↗

    Capterra treats reviews as individual user experiences and opinions, and vendor responses do not represent platform endorsement. Reviews submitted via incentive programs are marked with their source. This context explains review backgrounds and does not replace content evaluation based on incentive status.

    Checked 2026-09-04